DarazPlay Privacy Policy

1 Introduction

DarazPlay ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains what personal data we collect when you use DarazPlay, why we collect it, how we use it, and the steps we take to keep it secure.

We understand that privacy matters a lot — especially when it comes to a platform that handles financial transactions and personal account information. That's why DarazPlay has built its data practices around the principle of collecting only what is necessary and protecting everything we hold.

This policy applies to all data collected through the DarazPlay website at darazplay.xyz, the DarazPlay mobile app, and any communications between you and DarazPlay support. If you have questions about anything in this policy, you can reach us at [email protected].

2 Data We Collect

DarazPlay collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you use the service.

DarazPlay does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

Every piece of data DarazPlay collects has a specific purpose. We do not collect data speculatively or hold information we have no use for. Here is how your data is used on the DarazPlay platform:

• Account management: Your identity and contact data are used to create and maintain your DarazPlay account, verify your identity, and communicate important account updates.
• Payment processing: Financial data is used to process deposits and withdrawals securely and to verify that transactions are authorised by the account holder.
• Fraud prevention: Technical and usage data help DarazPlay detect unusual activity, prevent unauthorised access, and protect the integrity of the platform.
• Legal compliance: DarazPlay is required by law to verify player identities and maintain records of financial transactions. Your data supports these obligations.
• Responsible gaming: Usage data helps DarazPlay identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Platform improvement: Aggregated and anonymised usage data is used to understand how players interact with DarazPlay and to improve the platform experience.
• Marketing communications: With your consent, DarazPlay may send you information about promotions, bonuses, and new games. You can opt out at any time.

4 Legal Basis for Processing

DarazPlay processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:

• Contract performance: Processing your data is necessary to provide the DarazPlay service you have signed up for, including managing your account and processing payments.
• Legal obligation: DarazPlay is required by applicable laws to collect and retain certain data, including identity verification records and transaction histories.
• Legitimate interests: DarazPlay has a legitimate interest in preventing fraud, maintaining platform security, and improving its services — provided these interests do not override your privacy rights.
• Consent: Where DarazPlay relies on your consent — for example, to send marketing emails — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

DarazPlay does not sell your personal data. We share data only in the limited circumstances described below, and only with parties who are required to handle it securely and in accordance with applicable privacy standards.

• Payment processors: Your financial data is shared with bKash, Nagad, and Rocket solely to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: When you submit verification documents, these may be processed by a third-party identity verification service on DarazPlay's behalf.
• Legal and regulatory authorities: DarazPlay may be required to disclose player data to law enforcement, regulatory bodies, or courts where required by applicable law. We will notify you of such disclosures where legally permitted to do so.
• Platform service providers: DarazPlay uses trusted third-party providers for hosting, analytics, and customer support infrastructure. These providers access data only as necessary to perform their services and are bound by confidentiality obligations.

6 Cookies & Tracking

DarazPlay uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: These are required for the platform to function. They keep you logged in, remember your preferences, and ensure secure sessions. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: These help DarazPlay understand which pages and games are most popular, how long players stay on the platform, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: These remember your settings — such as language or display preferences — so you do not have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the DarazPlay platform. DarazPlay does not use third-party advertising cookies or cross-site tracking technologies.

7 Data Retention

DarazPlay retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last communication, unless a longer period is required for an ongoing dispute.
• Technical and usage data: Retained for up to 13 months from collection, after which it is aggregated or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus two years after opt-out to demonstrate compliance.

When data is no longer required, DarazPlay deletes or anonymises it securely. Data that has been anonymised is no longer considered personal data and may be retained indefinitely for analytical purposes.

8 Your Privacy Rights

As a DarazPlay player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of all personal data DarazPlay holds about you, free of charge.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: In certain circumstances, you can ask DarazPlay to delete your personal data. Note that we may be required to retain some data by law even after an erasure request.
• Right to restrict processing: You can ask DarazPlay to limit how we use your data in certain situations — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format so that you can transfer it to another service.
• Right to object: You can object to DarazPlay processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

9 Security Measures

DarazPlay takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• All data transmitted between your device and DarazPlay is encrypted using SSL/TLS protocols.
• Passwords are stored using one-way hashing algorithms — DarazPlay staff cannot see your password.
• Access to player data within DarazPlay is restricted to authorised personnel on a need-to-know basis.
• All internal access to personal data is logged and subject to regular audit.
• DarazPlay conducts regular security assessments to identify and address potential vulnerabilities.
• In the event of a data breach that poses a risk to players, DarazPlay will notify affected players promptly and take immediate steps to contain the breach.

While DarazPlay takes every reasonable precaution, no online platform can guarantee absolute security. We encourage all players to use a strong, unique password for their DarazPlay account and to enable two-factor authentication where available.

10 Children's Privacy

DarazPlay is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use DarazPlay or provide any personal information to us.

If DarazPlay becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on DarazPlay, please contact us at [email protected] so we can investigate and act promptly.

11 Changes to This Policy

DarazPlay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, DarazPlay will notify active players via email or an in-platform notification before the changes take effect. We encourage you to review this policy periodically. Continued use of DarazPlay after changes are published constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way DarazPlay handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within 30 days.

• Email: [email protected]
• Live chat: available 24/7 from within your DarazPlay account
• Help centre: FAQ page